Copyright: ®1996 by James Carr
Citation: By James Carr


Contents
PowerBBS FAQ

(Frequently Asked Questions)

Latest versions

PowerBBS 5.0  and PowerAccess 1.50

Last Updated August 3, 1996.

What's New?

Humor

Outstanding Shareware!

PowerBBS Support and Discussion

Where to pick up the latest FAQ

Topic Areas

Configuration & Installation

Modems & Hardware

Doors

FIDO & Echo Mail

Files System

Internet

Mail System

PowerGenerator

PowerLang & PowerBase

Sales

How to report a GPF or Bug


Whats New
What's New

Questions and comments to james_carr@powerbbs.win.net are welcome. If you think you have a question for the FAQ, please pass it along.

This FAQ is being released at the same time as PowerBBS 5.0 is being released. Therefore, there aren't many 5.0 specific questions. Please check the various sites for an updated FAQ before posting your 5.0 related question. You will save yourself a lot of time! Because we have sysops using versions 4.01, 4.5 and 5.0, some questions listed in this document may not apply to you. When in doubt, contact PowerBBS Tech Support.

Special Hint: On the Support BBS, click the "Internet..." caption to bypass the automatic tour and advance to the Main Menu!

The following questions are new for this FAQ!

How can I accept callers via Internet?

Where can I get ideas for PowerGenerator screens?


Promotion
Shameless Self Promotion

Since I am the author of the FAQ, I figured I'd take this time to shamelessly plug my shareware! You can grab my shareware from the Support BBS, CompuServe, http://www.powwwerworkgroup.com, Her Bedroom Window BBS (301-474-2404 or PA/Net to HerBedroom.com), and FTP powerbbs.ic.net.

GUI PowerCash - This GUI DLL lets you sell products and subscriptions online via online check, credit card, or invoice! This is a must-have for any for-profit BBS. Sell unlimited items in unlimited departments. Graphics and sounds supported. Easy to set up and easy to use! Includes free registration for Tip of the Day.

Tip of the Day - Create ANSI and PowerGenerator screens that randomly list a joke, quote, tip, or whatever YOU choose! This is a great way to promote different areas of your BBS!

GUI Graffiti Wall - Finally, a GUI version of this longstanding BBS favorite. Callers can write up to 125 characters on the wall in any font, color,3-D effect, and size they want. Easy to set up and install.

GUI Crack the Safe - A fun GUI DLL that is great for promotions. Callers try to solve a combination to win the prize that you set. Use it to show off PowerAccess and give away promotional memberships!

GUI Time Bank - Want to learn how to program GUI DLLs, but the free source code is hard to follow? Register Time Bank and receive the fully documented source code in Delphi (Pascal). A great stepping stone to writing your own DLLs!

Hall of Fame - This simple to setup Windows program creates ANSI and PowerGenerator screens listing the top callers in four categories: Calls, Uploads, Downloads, Messages. Outstanding professional graphics and matching sounds give this program a leg up on the competition.

PowerBlaster - Use this Windows program to automatically blast messages to your callers. You set the criteria (security level, age, # calls, etc), you write the message, then Blast It! PowerBlaster can be used to automatically send messages to new callers, birthday callers, and callers whose expiration is set to expire soon.

Birthday Generator - This easy to configure Windows programs creates ANSI and PowerGenerator screens listing callers with birthdays in the coming weeks. Combine this program with PowerBlaster and you're to impress your callers by remembering them on their birthdays!


Humor

The following was borrowed from the Delphi FAQ Help File.

What if people knew (only) as much about the cars they buy, as they know about the computers they buy?

General Motors doesn't have a help line for people who don't know how to drive.  Imagine if they did ... (Think of a computer software or hardware helpline)

------------------

HelpLine: "General Motors HelpLine, how can I help you?"

Customer: "I got in my car and closed the door and nothing  happened!"

HelpLine: "Did you put the key in the ignition slot and turn  it?"

Customer: "What's an ignition?"

HelpLine: "It's a starter motor that draws current from your battery and turns over the engine."

Customer: "Ignition?  Motor?  Battery?  Engine?  How come I have to know all these technical terms just to use my car?"

------------------------------------------------------------------------------------

HelpLine: "General Motors HelpLine, how can I help you?"

Customer: "My car ran fine for a week and now it won't go  anywhere!"

HelpLine: "Is the gas tank empty?"

Customer: "Huh?  How do I know?"

HelpLine: "There's a little gauge on the front panel with a needle and markings from 'E' to 'F'. Where is the needle pointing?"

Customer: "It's pointing to 'E'.  What does that mean?"

HelpLine: "It means you have to visit a gasoline vendor and  purchase some more gasoline.  You can install it  yourself or pay the vendor to install it for you."

Customer: "What?  I paid $12,000 for this car!  Now you tell  me that I have to keep buying more components? I want a car that comes with everything built in!"

-----------------------------------------------------------------------------------

HelpLine: "General Motors HelpLine, how can I help you?"

Customer: "Your cars suck!"

HelpLine: "What's wrong?"

Customer: "It crashed, that's what wrong!"

HelpLine: "What were you doing?"

Customer: "I wanted to run faster, so I pushed the  accelerator pedal all the way to the floor.  It worked for a while and then it crashed and it  won't start now!"

HelpLine: "It's your responsibility if you misuse the product. What do you expect us to do about it?"

Customer: "I want you to send me one of the latest version  that doesn't crash any more!"

 --------------------------------------------------------------------------------

HelpLine: "General Motors HelpLine, how can I help you?"

Customer: "Hi, I just bought my first car, and I chose your  car because it has automatic transmission,  cruise control, power steering, power brakes, and  power door locks."

HelpLine: "Thanks for buying our car.  How can I help you?"

Customer: "How do I work it?"

HelpLine: "Do you know how to drive?"

Customer: "Do I know how to what?"

HelpLine: "Do you know how to drive?"

Customer: "I'm not a technical person.  I just want to go  places in my car!


Config
Configuration and Installation FAQ

I get a Runtime Error (RTE) or a General Protection Fault (GPF). My callers get a RTE or GPF. What should I do?

What can I do to avoid random GPFs and RTEs?

Config crashes when I modify a certain file. What do I do?

My serial number won't work.

What do I need to run multiple nodes on a single machine?

When I run PATCH.EXE to update my copy of PowerBBS, nothing happens?

When using Win95 with PowerBBS 4.01 I get a "-1" error when trying to modify my menus!

The settings for Internet messages for my USERS is ignored?

My events don't run! What's wrong?

Can the Main Lobby icon be  removed?

I can't get my Sysop Pager to work.

Whenever I start PowerBBS, my CompuServe dialer starts up.

My callers cannot log in by their handles.

Could I have an out of date DLL?

What DLLs does PowerBBS install?

My Who's On-Line display shows nodes I  don't have or is incorrect. What do I  do?

I get a GPF when I edit my Events Data File. What's wrong?

When I install PowerBBS or PowerAccess, I get a report that my DUNZIP.DLL is out of date. How do I get the new one?

Where do I check that I want to use the FAX option?

What are the minimum requirements for PowerAccess?

I have more than one area code in my area that is a local call. Can the Call Back Verifier handle this?


Call Back Verifier
Q: I have more than one area code in my area that is a local call. Can the Call Back Verifier handle this?

A: Sorry, not at this time. It would require the sysop entering each area code and each exchange within that area code that is a local. We have not set up such a configuration yet.


PA Minimum Requirements
Q: What are the minimum requirements for PowerAccess?

A:  The system must be able to run Windows in 386 Enhanced Mode.


FAX Option
Q: Where do I check that I want to use the FAX option?

A: You don't. Set up PowerBBS to start with /FAX on the command line:

c:\powrbbs\powrbbs.exe c:\powrbbs\powrbbs.dat /FAX


Missing DUNZIP.DLL
Q: When I install PowerBBS or PowerAccess, I get a report that my DUNZIP.DLL is out of date. How do I get the new one?

A: You already have the most recent version of dunzip.dll. The problem is that other programs incorrectly install this DLL. Plugin for Windows is a known culprit. Simply search for duplicates of dunzip.dll on your system. Delete them all. Reinstall PowerBBS/PowerAccess. That's it!


GPFs - What to Do
Q: I get a Runtime Error (RTE) or a General Protection Fault (GPF). My callers get a RTE or GPF. What should I do?

A: Sometimes these errors happen randomly. If the error happens only one time, please do not report it. We will not be able to investigate a single instance of a GPF or RTE. Do, however, write down the exact error message and what was happening at the time the error occurred. If the error happens again, then let us know about it.

When an error happens again, we mean the exact same error message at the exact same address. GPFs and RTEs are very broad classifications and meaningless on their own. The addresses of the errors is more helpful, but not completely so. The address merely tells us where the error occurred. It does not tells us what caused the error. It could have been something you did ten steps earlier that causes the error message you receive now.

The best way to report a GPF or RTE is as follows:

I received a (GPF/RTE #) at (address) in (module). At the time the error occurred, I was....This same error message has occurred ## (number) times under the same circumstances. Here is how you can duplicate the GPF: (explanation).

If you cannot duplicate a GPF on your own, then it is hardly worth reporting to tech support. If we cannot duplicate the error, we cannot fix it. The source code for PowerBBS is several meg in size. We need to have a target area before we can search for the cause of a problem. If, however, you receive the same error at the same address but for different reasons, report it anyway. That at least leads us somewhere.


GPFs - How to Avoid
Q: What can I do to avoid random GPFs and RTEs?

A: The single biggest culprit in causing GPFs is the video driver. If you are experiencing seemingly random GPFs, we STRONGLY recommend that you use the standard Microsoft video driver. Video accelerator drivers often cause seemingly random GPFs. Contact your video driver maker for updated video drivers if you are having problems.

If you are trying to track down GPFs and/or RTEs, try the following:

* Use a bare minimum in your config.sys and autoexec.bat

* Do not use EMS memory

* Do not use replacement desktops such as Norton Desktop or PC Tools Desktop

* Do not use a screensaver

* Watch out for programs that modify your system.ini

* Be wary of programs that add in special Windows drivers to operate


Config Problems
Q: Config crashes when I modify a certain file. What do I do?

A: Chances are that file is corrupt. All file names are specified in Config. Find the name of the file you are trying to edit and delete it. Let Config recreate it.


Serial Number Questions
Q: My serial number won't work.

A: You must have the registered version of PowerBBS for the serial number to work. Use the exact spelling given to you by PowerBBS. If you still have a problem, refer all serial number inquiries to the Customer Service (Sales)forum addressed to Russell Frey. If you prefer, you can call Hank at 516-938-0506 for sales inquiries only - no tech support.


Mutliple Nodes
Q: What do I need to run multiple nodes on a single machine?

A: When running multiple nodes you should have at least 8M of RAM. Up to 16M RAM will give optimum performance. You may need a Digiboard or other multiport card and a special com driver like Turbocomm. Use at least a 486DX-33 for two or more nodes. The faster the machine the better.

We recommend Digiboards and GTEK cards for multiport cards.


Patching
Q: When I run PATCH.EXE to update my copy of PowerBBS, nothing happens?

A: Rename powracc.rpt or powrbbs.rpt to PATCH.RTP before running PATCH.EXE.


Internet Messages
Q: The settings for Internet messages for my USERS is ignored?

A: Internet messages per month are now set in the Security Data File as well as the USERS file.


Win95 Error in Config
Q: When using Win95 with PowerBBS 4.01 I get a "-1" error when trying to modify my menus

A: This is a conflict with Win95. Download CONF595.ZIP for a replacement Config program that works with Win95. Better still, upgrade to PowerBBS 4.5.


Events Don't Run
Q: My events don't run!

A: Be sure to check "Run Events for This Node" in Config, Options #1, and restart PowerBBS.


Teleconference
Q:  Can the Main Lobby icon be  removed?

A:  Yes, see PowerAccess options in PowerBBS 4.5.


Pager
Q:  I can't get my Sysop Pager to work.

A: Be sure to set up your Sysop Paging Times file. Make sure none of your times span across midnight turn the pager on. Shut down PowerBBS. Restart it.


CompuServe Dialer Starts
Q: Whenever I start PowerBBS, my CompuServe dialer starts up.

A:  In Config , Modems, clear the option for Allow Network Connections.


Handles
Q: My callers cannot log in by their handles.

A:  PowrPack your USERS file. Your callers should then be able to log on using their handles.


DLL Versions
Q: Could I have an out of date DLL?

A: No. PowerBBS checks the version of all DLLs internally. You cannot start PowerBBS with an out of date DLL.


DLLs Installed
Q:  What DLLs does PowerBBS install?

A: You may or may not have all of the following depending on what versions of PBBS  you have installed. If you need to uninstall PowerBBS, here's what you'll need.

The following DLLs are in \windows\system and NOWHERE else:

bbscom2.dll

bbscom3.dll

sfx200.dll

msdntb.dll

pbbsbase.dll

gdbbmw.dll

bwcc.dll

dzip.dll

dunzip.dll

pzip.dll

powrimag.dll

lead50.dll

pbbsf.dll

ptrans.exe

The following two DLLs are in \powrbbs and NOWHERE else:

powerfax.dll

powrdos.dll


Too Many Nodes Listed
Q: My Who's On-Line display shows nodes I  don't have or is incorrect. What do I  do?

A: Shut down PowerBBS. Delete the *.net files in \powrbbs. Restart your nodes.


Event Data File GPF
Q: I get a GPF when I edit my Events Data File. What's wrong?

A: This is a known problem with Config. No fix is available at this time. The problem can be greatly reduced by avoiding scrolling beyond the first screen of blank (new) entries.


Doors

NOTE: Before asking ANY questions about doors, download and setup the Lemonade door per the PowerBBS User's Guide. You MUST do this before asking any questions about doors. This will enable us to have a concrete reference point for resolving any problems. If you do not mention installing and testing Lemonade, I will give a prewritten reply telling you to install it before asking questions!

Can the shareware version of PowerBBS run a DOS door?

Can I run Excel, WordPerfect, dBASE, etc. as a door?

I get "This program has violated system integrity" error messages when running DOS doors. What's going on?

When my caller starts a door, he doesn't see anything, but I can see things fine on the

local display. What's wrong?

How many DOS doors can I run at once? How do DOS doors affect memory? What if Windows "cannot initialize external DOS session"?

When I log in locally with PowerAccess and start a door, I don't see it display. What's wrong?

My DOOR.SYS file keeps being called DOOR.SY. What's wrong?

Sometimes a caller seems to have sysop access to the board? What happened?


DOOR.SYS not updated
Q: Sometimes a caller seems to have sysop access to the board or extra time online? What happened?

A: PowerBBS expects the door to properly update the DOOR.SYS drop file. Some doors do not do this properly. If this happens, the caller's time, security level or other information may be incorrect. To correct the problem, delete the DOOR.SYS file in the last line of your batch file. PowerBBS will still run properly.


Shareware Version
Q: Can the shareware version of PowerBBS run a DOS door?

A: Yes.


Programs as Doors
Q: Can I run Excel, WordPerfect, dBASE, etc. as a door?

A: No. By definition a door is a program designed to work with the com port to talk to the caller. Ordinary programs only interact with the caller via the display terminal and the keyboard. No support is built in for the com port. Look for programs that support DOOR.SYS to find those that can be used as doors.


Violated System Integrity
Q: I get "This program has violated system integrity" error messages when running DOS doors. What's going on?

A: That message can only be generated by a DOS program running under Windows. It is caused by whatever door you are running. It is NOT caused by PowerBBS. You can sometimes eliminate these errors by not allowing the door to use EMS or XMS memory. See the documentation for that door for more information on how to do this.


No Display on Doors
Q: When my caller starts a door, he doesn't see anything, but I can see things fine on the local display?

A: There are several potential causes of this problem. One likely cause is that you are using a nonstandard IRQ for your com port. Some doors require a special parameter on the command line (such as /5 for IRQ 5) to use a nonstandard IRQ. Other doors may have their own specific needs. See the documentation for that door. Sometimes the problem can  be caused by your modem. If you have an internal modem, disable the corresponding com port on your I/O card. If at all possible, try a different modem altogether. Some modems simply have problems running under a DOS & Windows combination. We've had several confirmed reports of this problem with Complete PC brand modems.

You must check all of the options under the Modem0 0  part of this help file since this is most likely a hardware problem. PowerBBS has no control over a door while it is running. PowerBBS releases the com port to the door. It is entirely up to the door to communicate with the caller. There's nothing you can do to PowerBBS that will affect this. You may also want to try using a Fossil driver with your door. Sometimes that helps some doors run better.


Doors - How many?
Q: How many DOS doors can I run at once? How do DOS doors affect memory? What if Windows "cannot initialize external DOS session"?

A: Windows is responsible for managing memory for DOS sessions. PowerBBS has no effect on this. The only thing you can do is adjust your _default.pif settings to provide just the minimum memory required by your DOS doors.

Some sysops have run four nodes & DOS doors without a problem; others have not. Since every Windows machine is different, it is hard to guess. If you are running multiple nodes, your best bet is to dedicate your computer to the task using standard peripherals (video, disks, etc.).

Avoid using doors that use EMS or XMS memory. These doors were designed primarily for DOS BBS systems, not for Windows. Their use of memory can conflict with how Windows manages memory and cause potential conflicts.


Doors and PA Local Login
Q: When I log in locally with PowerAccess and start a door, I don't see it display. What's wrong?

A: Nothing.  For all local logins, ANSI or PowerAccess, you play the doors in their respective DOS  windows. Since the door is not using a com port during a local log in, PowerAccess cannot redirect the output. Just use Alt-Tab or Ctrl-Esc to switch to that DOS window.


DOOR.SY being truncated
Q:  My DOOR.SYS file keeps being called DOOR.SY. What's wrong?

A: Shorten the file name path in Config or rename the file during the batch file that runs the door.


FIDO & Echo Mail
FIDO/Echo Mail

Where do I find out more information about FIDO?

Does PowerBBS support Shuttle?

What is Shuttle?

Can I use PowerAccess's off-line mail reader to toss mail?

I can't find EXEBBS.EXE. Where is it?


FIDO Help
Q: Where do I find out more information about FIDO?

A: Download FDHELP.ZIP from the Support BBS. Ask questions in the WinSysop echo.


Shuttle Supported
Q: Does PowerBBS support Shuttle?

A: Yes. See the powrnote.wri file for command line options (registered version only).


Shuttle - What is it?
What is Shuttle?

A: Download SHUTINFO.ZIP for more information about this Windows mailer.


Echo Mail with PowerAccess
Q: Can I use PowerAccess's off-line mail reader to toss mail?

A: No.


EXEBBS
Q:  I can't find EXEBBS.EXE.

A:  Use PBPS_SET.EXE (comes with PowerBBS) instead. The two programs serve the same purpose.


Files System

When a caller tries to download allfiles.zip, I get a GPF. What's up?

A caller can see a file list in ANSI, but not in PowerAccess?

(PBBS 4.01) I cannot start the File List Manager. I am having problems with the File List Manager. Can you help?

When a caller searches the file lists, the system locks up or has other problems.

My callers cannot view some graphics. What's wrong?

My callers cannot preview ANY graphics. What did I miss?

Whenever I try to extract a file_id.diz in the File List Manager, I keep getting the same one. Why is that?

Is there a way to turn off the automatic viewing of graphics upon download in PowerAccess?


Auto View Graphics
Q: Is there a way to turn off the automatic viewing of graphics upon download in PowerAccess?

A: No, not at this time.


Callers Cannot Preview Graphics
Q: My callers cannot preview ANY graphics. What did I miss?

A: In Config under Security Levels, you must set the number of previews permitted per day for each security level. Make sure you check the options in Config to Allow Previews.

Furthermore, there is a known problem with PowerBBS not creating previews for files listed in lowercase in the file list. No fix is available at this time.


ALLFILES.ZIP
Q: When a caller tries to download allfiles.zip, I get a GPF.

What's up?

A: The problem is likely that your entry in Config for Path for QWK mail is incorrect. Make sure that this entry ends in a stroke (c:\mail1\, NOT c:\mail1). Make sure this directory actually exists and is different for each node.


File List Not Displayed
Q: A caller can see a file list in ANSI, but not in PowerAccess?

A: The problem might be the Date Format of the file list. Be sure that dates are in the standard DOS format of ##-##-##, NOT ##/##/##. Check the layout of your file list against the sample in the powrnote.wri file that comes with PowerBBS. The file list must have all of the columns as shown in the sample.


File List Manager
Q: (PBBS 4.01) I cannot start the File List Manager. I am having problems with the File List Manager.

A: The File List Manager uses the File Listings Data File. It must be set up correctly. Make sure that EVERY entry that requires a directory ends with a stroke (\). For example, use c:\gifs\, not c:\gifs.

Do NOT put your actual file list in the same directory as your files. It is best to keep your file lists in a separate directory. If you are using a files.bbs from a CD, copy that file list on to your hard drive. Turn OFF the Read-Only attribute of that file list (see Windows File Manager, File, Properties or use the DOS command ATTRIB).


Search Files
Q: When a caller searches the file lists, the system locks up or has other problems.

A:The File Listings Data File (File Folders Setup) must be set up correctly. Make sure that EVERY entry that requires a directory ends with a stroke (\). For example, use c:\gifs\, not c:\gifs. Check to make sure that your file lists are not corrupt. Do NOT put your actual file list in the same directory as your files. It is best to keep your file lists in a separate directory. If you are using a files.bbs from a CD, copy that file list on to your hard drive. Turn OFF the Read-Only attribute of that file list (see Windows File Manager, File, Properties or use the DOS command ATTRIB).


Previews Not Created
Q: My callers cannot view some graphics. What's wrong?

A: There are many flavors of the same graphics formats. The 3rd party DLL  we use to create the previews cannot always create previews for every flavor of graphic. However, if you load a file into a program like PaintShop Pro and resave it in the same format, the problem will usually disappear.


FILE_ID.DIZ
Q: Whenever I try to extract a file_id.diz in the File List Manager, I keep getting the same one. Why is that?

A: There is another file_id.diz in your directory that is marked Read Only (a nasty trick sometimes pulled on unsuspecting sysops). This prevents the file from being unzipped. Look in the directory where Config is located and manually remove the *.diz file that is there. You may have to set the property of the file to not be Read Only.


Internet

Before asking tech support any questions about Internet, TRIPLE check the checklist in the PowerBBS User's Guide in the chapter on Internet. Please note that the manual is in error. You do not need to add /I  to the PowerBBS command line. Simply check Run Internet Connection in Config, Options #1.

Is there a shareware version of the Telnet DLL available?

Can I use a different provider than WinNet?

Do I have to use the WinNet software?

Do I have to use UUCP to provide Internet mail and news?

Incoming mail is moved to the General Forum.

Do I have to set up my e-mail name with WinNet as RFREY?

I get runtime errors during the import of Internet mail. What did I do wrong?

I get Loader out of Memory errors during Internet runs. Do I need more memory?

I am using a third party provider. What should I use as my system name in intexp.bbs and intimp.bbs?

My messages seem to export properly, but my third party provider says the headers are causing problems that keep the messages from being sent. What's  the scoop?

File enclosures are not decoded. What's wrong?

When importing newsgroups I get a" Network busy retry" message. Eventually the import dies. What is the problem?

My import.bat seems to run, but it flashes by so quickly I can't see what's going on.

My messages are being exported in duplicate.

With Win95 I get an error during the run of in_in.exe or in_out.exe. What's wrong?

I get an error on local login. What's wrong?


Local Login Error
Q: I get an error on local login. What's wrong?

A: Make sure the node is not a network node. To play it safe, make a local-only node with Modem as the connection type using Com0 as the port.


Win95 and Internet Tossers
Q: With Win95 I get an error during the run of in_in.exe or in_out.exe. What's wrong?

A: Disable the IPX/SPX network protocol drivers that Win95 installs by default.


UUCP
Q: Do I have to use UUCP to provide Internet mail and news?

A: Yes, at this time no other methods are supported directly by PowerBBS.


Telnet
Q: Is there a shareware version of the Telnet DLL available?

A: No. You can try the features yourself by telnetting to newton.com.


Internet and Alternate Providers
Q: Can I use a different provider than WinNet?

A: Yes, you can use whatever provider you choose. Just set up WinNet using the 3rd party provider settings. See the manual for more details.


WinNet Software
Q: Do I have to use the WinNet software?

A: Sort of. If you have UUCP software that will put the mail in the same format as WinNet and use the same directory structure as WinNet, there should be no problems using it.


Internet Mail in General Forum
Q: Incoming mail is moved to the General Forum. What's wrong?

A:  Make sure your Internet forum does NOT have Make All Messages Public checked and DOES have Private Internet Mail checked. Make sure you Dummy User has access to the this forum. Also make sure there are no blank lines in your intimp.bbs files.


RFREY
Q: Do I have to set up my e-mail name with WinNet as RFREY?

A: Yes, without a doubt. WinNet uses this name to set up directories for storing mail. PBBS needs to find the mail in those directories. This e-mail name is not used for actual e-mail, just for creating directory names.

.


Internet Import Errors
Q: I get runtime errors during the import of Internet mail. What did I do wrong?

A: Make sure that you doublecheck the import.bat file for accuracy. Ensure that you pressed Enter after the last line of this file.

Check the subdirectories under \wnmail. You might have a corrupt mail/news file that is causing the import to hang. If that is the case, delete that file and re-run import.bat manually.


Loader out of Memory
Q: I get Loader out of Memory errors during Internet runs? Do I need more memory?

A: Maybe. Windows makes poor use of memory. You can alleviate and sometimes eliminate this problem by a) increasing the XMS required setting of _default.pif, b) using 1Meg Fortress (1mbf.zip) to help Windows manage memory, and c) avoid leaving other applications running during an Internet event.


System Name
Q: I am using a third party provider. What should I use as my system name in intexp.bbs and intimp.bbs?

A:  Use your FULL  system name such as mysystem.mhv.net.


Internet Export Problems
Q: My messages seem to export properly, but my third party provider says the headers are causing problems that keep the messages from being sent. What's  the scoop?

A: PowerBBS uses a carriage return/ line feed to terminate lines. Most providers can handle this combination, but others only accept the Unix standard of a just using one of those characters to terminate a line. You can either get your provider to accept this format, use a program like PowerWart to reformat your mail, or seek out a more flexible provider.


Internet File Enclosures
Q: File enclosures are not decoded. What's wrong?

A: There is no such thing per se as a file enclosure in Internet mail. What happens is that a file is encoded and placed in the body of the message. In order for PowerBBS to automatically decode the file, there must be some indication that there is in fact an encoded file in the message. PowerBBS expects to see something like "Begin uuencode of thisfile.zip". If such a message is not present (you see things like "Cut Here"), then PBBS does not recognize that there is a file enclosure and therefore cannot decode the file. The file is simply left as part of the message.

PowerBBS will also not be able to import an enclosed file that is split across more than one message.


Network Busy Retry
Q:  When importing newsgroups I get a" Network busy retry" message. Eventually the import dies. What is the problem?

A : Excessive crossposting of a news message may be the problem. Look in the subdirectories under \wnmail and look for the *.nws files. The files are imported in chronological order. The file that is causing the problem is the next file in date/time order. Delete this. Manually restart import.bat and let the import continue. PowerBBS is looking to improving this situation with better in_in.exe routines.


IMPORT.BAT Not Working
Q : My import.bat seems to run, but it flashes by so quickly I can't see what's going on.

A: Modify your import.bat file to have a WAIT 15 command after the in_in.exe line. This will pause the batch file while it is running. This way you can see what type of error message is being displayed. If you are receiving a "Loader out of Memory" error, see the question earlier in this list.


Internet Duplicate Export
Q:  My messages are being exported in duplicate.

A: In Config under Options #3 (PBBS 4.01) or under Node Specific Information (PBBS 4.5) there is the path to the QWK mail directory. This entry MUST end in a stroke (\) and the directory MUST exist on your hard drive. It must be different for each node (c:\mail1\, c:\mail2\).

Within that directory there must be a file called zipmail.bat. This file comes with PowerBBS, but it must be updated to reflect the drive letters and directories for the node running the Internet event.

Not having this configured properly will cause duplicate messages.


Mail System

My message file is bloated to 8Meg in size and is corrupt. What happened?

Can my PowerAccess callers have access to QWK mail?

Can I insert forums?

Why do I always receive the same message from the sysop?

When I run POWRPACK, it tells me that the file is not compatible. What does that mean?

Is there a way to automatically send messages to new callers or to certain security levels?

When I run POWRPACK, the TOTAL parameter doesn't work. What am I doing wrong?

The manual refers to a Forum Network Data File. I  can't find it. What am I doing wrong?

Must my callers automatically receive TEL.DLL and AMERICAN.VTD?

A message appears to have a file enclosure, but it will not download. What's wrong?

A caller sent a message with several names on the CC:, but all copies went to one user. What's wrong?


CC Problem
Q: A caller sent a message with several names on the CC:, but all copies went to one user. What's wrong?

A: This is a known problem with PowerBBS 4.5 and PowerAccess 1.08. No fix is available at this time.


TEL.DLL
Q: Must my callers automatically receive TEL.DLL and AMERICAN.VTD?

A: If you put the above files in your RESTRICT directory, PowerBBS will send them to PowerAccess callers automatically.

The *.VTD file is a dictionary file for the spell checker.This file is optional for callers. We recommend you move it to a standard file list and let callers download it on their own.

The TEL.DLL is for the RTF (GUI) message editor and for RTF objects on PowerGenerator screens. If you do not use the RTF object, then you callers are not required to have this file. However, without it, your callers will not see GUI messages. If you offer mostly echo mail and Internet newsgroups, then the GUI messages are of limited use. You may want to consider moving this file from the RESTRICT directory to a standard file list and offer it as an optional download.


File Enclosure Problems
Q: A message appears to have a file enclosure, but it will not download. What's wrong?

A:  There is a known problem with PowerAccess 1.08 and PowerBBS 4.50 regarding file enclosures and GUI messages. No fix is available at this time.


Auto Messages
Q: Is there a way to automatically send messages to new callers?

A: A third party add-on by yours truly, James Carr, will automate this process. Pick up PowerBlaster (pblast11.zip).


8M Bloat
Q: My message file is bloated to 8Meg in size and is corrupt. What happened?

A: Some people have reported that their message files have ballooned to nearly 8M in size. This problem has been linked to lost clusters and/or cross-linked files on the hard drive. To be safe, run SCANDISK and CHKDSK /F on your hard drive on a regular basis. Do NOT use a WRITE-BEHIND disk cache. SmartDrive by default uses a write-behind cache. See your DOS manual on how to disable this.


QWK Mail and PowerAccess
Q: Can my PowerAccess callers have access to QWK mail?

A: No. Due to differences in how mail off-line mail is implemented, PA callers cannot receive QWK mail packets. They must call in using ANSI to pick up QWK Mail.


Forums Inserting
Q: Can I insert forums?

A: No. You can delete forums and re-use message files for other forums, but you cannot insert forums. If you re-use message files, you must run POWRPACK to reset the Last Message Read Pointers for your callers.


NAME Macro
Q: Why do I always receive the same message from the sysop?

A: It is a broadcast message to ALL callers using the !NAME! MACRO in the TO: part of the message. To avoid seeing this message repeatedly, your last message read pointer must be higher than that message number.  You can accomplish this in one of three ways: 1) read all the messages in that forum, 2) use Last Read Update from the mail menu, and 3) download a QWK mail packet, which will reset your last message read pointer.


PowrPack - File Not Compatible
Q: When I run POWRPACK, it tells me that the file is not compatible. What does that mean?

A: This means that the file is corrupt beyond repair. Either restore from a backup or delete the message file and its index files (*.idx and *.ndx). In either case, use POWRPACK to reset the Last Message Read pointers of your USERS.


PowrPack - Total Parameter
Q: When I run POWRPACK, the TOTAL parameter doesn't work. What am I doing wrong?

A: Use TOTAL= instead of TOTAL: on the PowrPack command line.


Forum Network Data File
Q: The manual refers to a Forum Network Data File. I  can't find it. What am I doing wrong?

A: Believing everything you read! The manual is incorrect. Support for this file was dropped with PowerBBS 4.0. Sorry.


Modems
Modems & Hardware

What should I check before asking tech support a modem related question?

Why won't PowerBBS answer incoming calls?

PowerBBS says my modem is not Class 2 yet the AT+FAA=2 command works?

When I have the fax option enabled, some callers cannot connect.  What's the deal?

When I use the Fax on Demand command, I get "Command Unavailable"?

Some callers are having problems transferring files. Any ideas?

I get a GPF in PTRANS.EXE, what should I do?

Where can I find an init string for my modem?

What multiport card do you recommend?

When a PowerAccess caller connects, sometimes PowerBBS thinks it is an ANSI  connect and just sits there until the caller drops carrier. What can I  do?


Check First
Q: What should I check before asking tech support a modem related question?

The following is a list of items to check before asking tech support for assistance in resolving your modem problems. When writing to tech support, be sure to mention that you have checked the following list. If you do not, you will be told to read this section. I  cannot assist you until you have tried all of the following.

* Make sure you have &D0 in your modem init string

* Make sure you have set flow control in Control Panel under Ports to be hardware

* Make sure you are using RTS/CTS flow control with your modem

* Replace comm.drv with wfxcomm.drv if using Windows 3.1.(see the manual)

* If you have an internal modem, be sure to disable the corresponding com port on your I/O card

* Make sure you have a 16550 UART

* Disable the fax option (if enabled) and see if that makes a difference

* Disable compression on your modem and see if that makes a difference

* If at all possible, try a different modem. Sometimes a faulty modem won't show up until you try to run a BBS with it. Please do not attempt to run PowerBBS with cheap no-name modems. Stick with reliable companies like Intel, Supra Zoom, Hayes, USR, and Boca.

* Increase Com#Buffer= in system.ini under 386 Enh to 2048 or 4096 where # is your com port number.

* Reduce the line Com#RXSize= to 10 or 8 in system.ini under 386 Enh if you are using wfxcomm.drv.

* Increase the ComBoosttime= setting in system.ini under 386 Enh to anywhere from 6 to 20.

* Lock your com port at a slower speed.

* Try swapping your I/O card with another . Faulty I/O cards can cause very strange problems that seem like software problems.


Answering Calls
Q: Why won't PowerBBS answer incoming calls?

A: PowerBBS does not answer incoming calls, your modem does. There are two methods by which a modem will answer a call. The first method is in response to the command ATA. PowerBBS will use this method with your modem if you check Answer by True Ring Detect in Config under Modem setup. PowerBBS waits for the modem to send RING. When PowerBBS receives RING from the modem, it sends the command ATA to the modem to answer the call. It is up to the modem to negotiate the call. Be sure to use S0=0 in your modem initialization string if using Answer by True Ring Detect.

The other method of answering calls is by Automatic Answering. In this case the modem automatically answers the call after a set number of rings. You set this number in your modem initialization string. Use S0=# where # is the number of rings before the modem answers the call. We recommend using S0=1. Do NOT check Answer by True Ring Detect if using automatic answering.

In either case, it is still up to your modem to negotiate the handshake between the two modems. Upon a successful handshake your modem will send a CONNECT message. PowerBBS does not do anything with the incoming call until CONNECT is received. If your modem is not sending a CONNECT message, most likely it is not negotiating a proper handshake. Check the list of items at the beginning of this file for things to check.


FAX Class
Q: PowerBBS says my modem is not Class 2 yet the AT+FAA=1 command works?

A: The AT+FAA=1 command merely checks to see if your modem is capable of Adaptive Answering. That is but one component of being a Class 2 fax/modem. PowerBBS sends other commands to wake up the fax part of your modem. If PowerBBS receives an ERROR message from your modem, then your modem is not Class 2 compatible. There is nothing you can do about this except use a different modem such as a Boca, Zoom, Supra, or Intel.


FAX Reception
Q: When I have the fax option enabled, some callers cannot connect. When I have the fax option enabled, some PowerAccess callers cannot connect. What's the deal?

A: PowerBBS relies on the modem to adaptively answer incoming calls. This means that your modem must go through an extended handshake to determine the type of incoming call. This hardware feature is not used by many software packages and is therefore not thoroughly tested by some modem manufacturers. The result is that some modems to not perform well under these conditions. The modem either fails to determine the type incoming call or leaves a lot of "trash" in the modem buffer. There is nothing you can do about this except use a different modem such as a Boca, Zoom,Supra, or Intel.


FAX on Demand
Q: When I use the Fax on Demand command, I get "Command Unavailable"?

A: Make sure you have a Class 2 fax/modem. Make sure you have Fax enabled. Make sure \powrbbs\faxlst exists and is properly formatted. Check your Call Back Verifier settings for phone numbers to make sure they are correct.

We have had random reports of this problem appearing and then disappearing. No further information is available at this time.


File Transfers
Q: Some callers are having problems transferring files?

A: Not every caller will be able to transfer files under every protocol. Not all programs implement file transfer protocols the same nor are all modems compatible. Your best bet is to work with the caller to try to use different transfer protocols and/or communications programs. Disabling modem data compression and/or error correction may also fix the problem. If either you or the caller has a high speed modem but do not have a 16550 UART, communications may fail. There is not much tech support can do to help you. However, if you cannot resolve the problem on your own, report it to tech support. Give the make/model of your modem and the caller's modem. Tell tech support what protocols/programs you have tried and what steps you  have taken to resolve the problem on your own.


PTRANS.EXE
Q: I get a GPF in PTRANS.EXE, what should I do?

A: If it happens only once, don't worry about it. These things can happen under Windows. If the problem persists, note EXACTLY what that caller and any other callers on-line were doing at the time. Write down the EXACT address of the GPF and report it to tech support.

Check for an updated PTRANS.EXE on the Support BBS. When problems are encountered, they are fixed as quickly as possible.


Init Strings
Q: Where can I find an init string for my modem?

A: Check the modem database on-line. Tech support cannot supply any init strings that are not in the database. Try using

ATZ

AT&F&C1&D0M0

The above string will work for most modems.


Multiport Cards
Q: What multiport card do you recommend?

A: We've heard good things about Digiboards and GTEK cards and do recommend them. However, performance will depend on the individual's setup. We suggest you ask other sysops for suggestions. See the PBBS Mailing List0 0  .


PowerAccess Connections
Q: When a PowerAccess caller connects, sometimes PowerBBS thinks it is an ANSI  connect and just sits there until the caller drops carrier. What can I  do?

A: This rarely happens on a properly configured system. When it does, we have found it is usually due to a hardware problem. You will need to try all of the suggestions for modems in the FAQ.

Important. If this is a peristent problem for you, you must try a different modem and/or I/O card before reporting this as a problem to PowerBBS. Some lesser quality modems will cause this problem. Switching to a quality modem will immediately fix the problem in most cases.

If you still cannot resolve the problem, send a bug report to Russell Frey on the Support BBS detailing the problem and what you have tried to resolve it. Be sure to include the modem brand and type of your BBS as well as that of your caller having the problem.There is nothing tech support can do for you beyond this FAQ file in regards to this problem. We will note your report and see if any discernible pattern develops. Please do not expect a reply to this report.


Sales

Go to http://www.powwwerworkgroup.com for the latest sales information. If you have a problem with your order, contact Hank at 516-938-0506. Hank only handles sales inquiries, not tech support!

Where can I place my order?

If I get X nodes now, can I upgrade later?

How long does it take for an order to arrive?

If I purchase or purchased PowerGen, can I buy PowerSuite for the difference?

Do I need to purchase additional node licenses for each incoming Telnet node?


Place Order
Q: Where can I place my order?

A: You can order on-line the support BBS at 516-822-7396 or call Hank at 516-938-0506.


Node License
Q: If I get X nodes now, can I upgrade later?

A: Yes. You can upgrade to however many nodes you want. You simply pay the difference between what you originally paid for PowerBBS 4.X and the current price of the number of nodes you want.


Delivery Time
Q: How long does it take for an order to arrive?

A: Please allow 7-10 days for it to arrive.


PowerSuite
Q: If I purchase or purchased PowerGen, can I buy PowerSuite for the difference?

A: No.  PowerSuite is a collection of add-ons and special services valued at more than $350.  The entire Suite is only available for a one-time licensing fee of $199 together.  This special discount applies because it is being purchased together as a suite.


Telnet Llicense
Q:  Do I need to purchase additional node licenses for each incoming Telnet node?

A: Yes


PowerGenerator
PowerGen

I am getting Error #53 during Property dropdown. What's wrong?

I can't run PowerGen for any number of reasons! What should I do?

After installing PowerGen, I receive Subscript out of Range error upon starting it up?

I receive "Error #9 during DoProps (objects.bas)"

I've "Imported a PBBS Menu" into PowerGen and then saved it, but it doesn't work in PowerAccess. What did I miss?

My macros don't seem to work on PowerGen screens. What's wrong?

Can I use a PL:### macro on a PowerGen screen to automatically run a particular POW when a screen is displayed the way I can on an ANSI screen?

I receive "LEAD40.DLL Not Found" when starting PowerGen. What's wrong?

Why is "MS Sans Serif" font is specified as not being on my your system, even though I'm sure it is?

Can we use other Fonts besides the ones that PowerGen has installed? If not, why not?

Some graphics seem to appear as "negative images" when I use them in PowerGenerator. What's wrong?

Sometimes when I delete several objects at once I'll lose an object that I didn't intend to?

I'm having problems after putting an image (GIF, PCX, BMP...it doesn't matter) on a pgen screen. What's up?

Since upgrading to PBBS 4.5 I am told that my copy of  PG v1.01 is no longer licensed.

At startup of PowerGen I get an error that starts "If running PowerBBS as NOT Local...". What's wrong?

Why do I receive the error -  "Can't load Custom Control DLL: C:\WINDOWS\SYSTEM\FXCMP210.VBX"

I receive a fatal error when using the new ListBox in PG v1.2 or when attempting to set the 'Object Defaults'.

Will you be adding support for Video to PowerGenerator/PowerAccess?


AVI
Q: Will you be adding support for Video to PowerGenerator/PowerAccess?

A: We are currently looking into supporting AVI and QuickTime video, though these files are often very large and it will be at the sysops discretion if they care to offer these large files to users. We do hope to support this in a future update.


FXCMP21.VBX
Q: Why do I receive the error - "Can't load Custom Control DLL: C:\WINDOWS\SYSTEM\FXCMP210.VBX"

A: Make sure all of the PG Fonts are installed. You can do so by installing PowerAccess on the system which will install them automatically, or by download PGFONTS.ZIP and installing them manually.


ListBox
Q: I receive a fatal error when using the new ListBox in PG v1.2 or when attempting to set the 'Object Defaults'.

A: This is due to a bug in some early versions of PG v1.2. The fix is to simply delete your USER.DEF file from the PowerGen directory and then restart PowerGen. All should then be well. This will be fixed in the Shareware v1.21 release.


PBBS Not Local
Q: At startup of PowerGen I get an error that starts "If running PowerBBS as NOT Local...", and then I end up receiving "Error #55 in frmCommand" when I try to use  one of the built in PowerGen Icons.

A: For some reason PBBS Config did not record Security Level info for one of your File Listings. Check each listing in each FileGroup in PBBS Config to make sure that either a Security Level is selected for access to each File Listing or that ALL is chosen. Alternately, you can carefully open FLIST.DAT with a text editor and look for two lines that *don't* have a line between them that starts with a semi-colon ( ; ). There should be a line that starts with a semi-colon after each File Listing. You can simply add ";ALL" or ";20;30;40 etc." without the quotes after the line that is missing this Security Level setting. Those numbers indicate the Security Levels that may access this File Listing. Remember to restart PBBS after you've made the change. PG will work fine after that.


PGen License
Q: Since upgrading to PBBS 4.5 I am told that my copy of PG v1.01 is no longer licensed.

A: PowerBBS made a mistake in it's serial number scheme that makes PG v1.01 no longer recognize the newer  serial number for PBBS 4.5 as being a valid PG Serial Number. Beyond updating to PG v1.2 (which I'd highly recommend anyway to take advantage of many of the new features which PBBS 4.5 offers) you can work around the problem for now by setting setting PG as "PBBS is Not Local" in PG Setup window and then specifying your old serial number into PG manually.


Error #553
Q: Since installing the latest PowerBBS and not upgrading my PowerGenerator license,  I'm getting "Error #53, during Property dropdown" error, whenever I try to change the P/Base property on my screens using PowerGen or when I open a P/Base View Screen.

A: If you're using PBBS 4.5 or later, PowerBBS moved the PBBSBASE.DAT file over to the \source directory. PGen v1.01 expects that file to be in the root \powrbbs directory so doesn't find it over there. Until you are able to update to PG v1.2 or later, make a copy of the PBBSBASE.DAT in your \powrbbs directory and remember - if you change anything in the PBBSBASE.DAT to make a copy of that over to \powrbbs until you update to PowerGen v1.2 (and btw, what are you waiting for??).


PGen Won't  Run
Q: I can't run PowerGen for any number of reasons!

 A: If you don't see a specific answer to your question in the FAQ's below, please try the following before contacting Tech Support. The problems may be corrected by one of the following things:

- Try using the Microsoft generic SVGA.EXE video driver. It's available on the PowerBBS Support BBS and elsewhere. At the *very* least, make sure you are NOT using "Large" fonts with whatever video driver you are using! "Large"  fonts can cause problems with *many* Windows programs.

- Make sure there are no duplicate *.VBX files on your system! If so, move the latest version to your \Windows\System  directory, delete the others, restart Windows and try again!

- Delete THREED.VBX and GRID.VBX from your \Windows\System  directory and then re-install PowerGen. Some older versions of those files have newer dates for some reason, and thus,  don't get overwritten during the initial PowerGen install as  they should.


Subscript Out of Range
Q: After installing PowerGen, I receive "Subscript out of Range error upon starting it up?

A: Make sure that you have only one THREED.VBX on your system - anywhere! After doing so, it may be wise to delete the one that is in your \Windows\system directory and then re-install PowerGen.   It seems there is some bad versions of THREED.VBX out there with dates incorrectly later than the one that comes with PowerGen, and thus the one that comes w/ PowerGen, does not get installed. Deleting the version in \Windows\System and re-installing should do the trick!The one that ships with PowerGen is *absolutely* the most recent version!


Error #9
Q: I receive "Error #9 during DoProps (objects.bas)"

A: This is a "catch-all" error that can occur for different reasons. Please see the first question/answer in this file and check those items first.

If you've checked those items, then check to make sure that  the *.MNU file from which you've "Imported" this PBBS Menu (if that is the case) is in good order. Use the Menu Editor in PBBS Config to make sure there is no incorrect Commands specified and that none of the lines that have a setting in the "C/G/M" column have a blank or incorrect number in the  "Code" column.  That would lead to a bad "Import" into PowerGen.

If the screen is a P/Base View Screen, then you may have changed  the number of the PBase in PBBS, perhaps by deleting a lower numbered PBase file and then PGen is not able to find Database # where #=the number of the database *before* you deleted the earlier ones. Or you may have changed the name of the Database in PBBS. Try resetting the P/Base property on the screen. This  possible condition will be checked for in future versions of PowerGen!

A similar error can occur if you've gotten rid of an earlier Forum umber, and a Forum number referenced in the PGen screen no longer exists.


PGen Menu Display
Q: I've "Imported a PBBS Menu" into PowerGen and then saved it, but it doesn't work in PowerAccess?

A: Some people *incorrectly* do an Import and then SAVE the file as *.MNU! That is wrong! The name for the PGen screen after   being Imported from a PBBS Menu file should be "filep.". In other words, save the file by the same name as your ANSI or ASCII filename but use a "p" at the end. e.g.:

             MAIN.  -> ASCII

             MAINC. -> ANSI

             MAINP. -> PGen

Your *.MNU file must still exist as it was. It is a special file format used by PowerBBS and should not be confused with the display screen used with it and specified on the Menu when using the Menu Editor in PBBS Config.


Macros
Q: My macros don't seem to work on PowerGen screens?

A: Due to the way PowerAccess receives screens from the BBS it  is not always possible for all Macro information to make it     onto some PowerGen screens. For example GOODBYEP. is sent at  logON! So a !MINON! macro on that screen would not be able  to display properly. Also, PowerGen screens don't get updated once they are open on the users end. So a !FORUM! macro will  not change on the screen when the user changes Forums. Russ is currently adding additional Macro support with each update of PowerAccess, but for now you'll have to use a little trial and error to see which macros will work on which screens etc.


PL Macro
Q: Can I use a !PL:###! macro on a PowerGen screen to automatically run a particular POW when a screen is displayed the way I can on an ANSI screen?

A: No. The PowerAccess environment and ANSI environment behave very differently and there is no current way to support the !PL:###!  macro on PGen at this time.


LEAD40.DLL Not Found
Q: I receive "LEAD40.DLL Not Found" when starting PowerGen.

A: You may have installed PowerGen from disk sent to you by PowerBBS, which, for space reasons, may not contain that  file since it is also included in the PBBS disks and gets installed to \Windows\system when PBBS is installed.  However, if PBBS is not on that machine, you may need to manually put LEAD40.DLL into your \window\system directory on the machine where you wish to run PowerGen.

On some machines (usually those that are running on a network)  LEAD40.DLL does not get found by Windows even when it is  correctly in the \Windows\System directory. Try moving it to the \Windows directory instead and then you should be fine.


MS Sans Serif Not Found
Q: Why is "MS Sans Serif" font is specified as not being on my your system, even though I'm sure it is?

A: You may have "Show True Type Fonts Only" selected in your Font configuration in Windows Control Panel. MS Sans Serif is the one non-TrueType font that PowerGen allows and it will not  find it if "TrueType Fonts Only" is checked in that area of  Control Panel.


PGen Fonts
Q: Can we use other Fonts besides the ones that PowerGen has installed? If not, why not?

A: Any fonts that you use on your PowerGen screens must also be  installed on your users systems in order for those screens to display correctly. Currently the PowerGen fonts in use are  installed on your users system when PowerAccess is installed.  We are looking into how to allow sysops to use their own fonts in the future, but it will cause increased download time and  some other possible problems, so it may be a while until we find a satisfactory solution to this.


Graphics in PGen
Q: Some graphics seem to appear as "negative images" when I use them in PowerGen

A: Some 24-bit images may appear that way on *some* systems and with *some* 24-bit video cards. This is a difficult problem to trap for  at this time since it is highly hardware dependent. However, the graphic should hopefully appear correctly when viewed in PowerAccess.  If you have a graphic of this type that is displaying this way in  PowerGen, feel free to zip it up and send it to Brad Friedman with and explanation of how the colors *should* look and how they are actually displayed in PowerGen instead. We're always working on fixing whatever needs to be fixed!

Q: Some graphics look fine in PowerGen, but don't look correct in PowerAccess?

A: If you have this situation, please zip up the PG screen along with the graphics in question and file attach them in a message to Bill Ebina on the Support BBS with an explanation of what he should look for. There are various problems in dealing with various Pallette issues in Windows and we are attempting to correct things wherever possible!


Deleting Objects
Q: Sometimes when I delete several objects at once I'll lose an object that I didn't intend to?

A: Yes, there is a bug that occurs occasionally when doing multiple deletion of objects. It's very difficult to repeat and find and that's why the bug is still there. We hope to fix it as soon as we can nail it! In the meantime, after a group delete, it may be a good idea to SAVE the screen, close it and then re-open it so the object indexing can get itself straightened out before an error occurs.


Graphics Not Visible
Q: I'm having problems after putting an image (GIF, PCX, BMP...it doesn't matter) on a pgen screen.  Looks great in PGen, but call in and there's no picture in the spot where it should be?  I have created a new PGen screen and/or altered an old one, but I don't see the changes when I logon to the system with PowerAccess?

A: You must restart all PBBS nodes after a change to a PGen screen in order  to get the changes in PowerAccess when one of the following conditions exists:

            - The updated PGen screen is one called by a *.MNU file (so PBBS can  add it to the MENUS.ZIP that is created at startup and sent to users on an as needed basis when they logon)

            - The updated PGen screen contains a graphic that was *not* already in  your specified Pics Directory when you started up PBBS (at startup,   PBBS checks all files in that directory for file dates/times etc. and keeps track of that while it is running. If it wasn't there when PBBS started, it won't see that PGen has copied this new graphic over to the Pics Directory until PBBS is restarted. It'll just assume that  it's not available when the newly updated PGen screens specifies it. (Same may be true for a Sound file I believe!)


PowerLang
PowerLang and PowerBase

Download IPBBSREG.ZIP for a sample User Registry Database with full screens and documentation. Compliments of Inside PowerBBS.

Where is POW.WRI?

I get a GPF when my POW uses and IF statement. What's wrong?

I get a GPF when I run a POW. What's wrong?

Can I display a PowerGenerator screen from a POW?

Can I automatically set the Expiration Date of a caller?

Can I use my Access database with PowerBase?

I  seem to be having problems with Date fields. Can you help?

I  seem to be having problems with Memo fields. Can you help?

I am having problems with PowerBase not accepting Image Uploads in PowerAccess. What's wrong?

Why won't my PowerBase PGen screen display to callers?


PowerBase View Screen
Q: Why won't my PowerBase PGen screen display to callers?

A: When you set up the name of the PowerBase view screen in Config, use the same naming conventions as for other screens:

VIEW - ASCII View Screen  and name in setup

VIEWC - ANSI  View Screen

VIEWP - PowerGenerator View Screen

Also, when setting up the screen to display, use the B-<database> command in PowerGenerator. It won't work if you simply use the command to display a PGen screen.

Don't forget to restart PowerBBS!


PowerBase Image
Q: I am having problems with PowerBase not accepting Image Uploads in PowerAccess. What's wrong?

A: PowerBase has a known problem in this area. No fix is available at this time.


POW.WRI
Q: Where is POW.WRI?

A: Nowhere. The file is actually a Windows Help file. Look for POW.HLP.


If Then
Q: I get a GPF when my POW uses and IF statement. What's wrong?

A: The documentation for PowerLang is wrong. PowerLang cannot compare a "string" in an IF statement. Both sides of the IF statement must be S variables. Use Assign_String to turn a "string" into an S variable.

GOOD: If S1 = S2

BAD:  If S1 = "Test"


GPF in POWs
Q: I get a GPF when I run a POW. What's wrong?

A: In POW.HLP, each command is listed as using certain variable types, if any. Each command can use only certain variable types. Some commands cannot use variables; you must supply the data in "quotes." You may only use the data types shown for each command. For example, if a command is not shown using an S variable, you cannot use an S variable with that command.


PGen and POWs
Q: Can I display a PowerGenerator screen from a POW?

A: No. PowerLang is linear procedure oriented language.PowerGenerator screens are event driven meaning they respond to the actions of the caller and can even be minimized. This will not work with PowerLang.


Expiration Date
Q:  Can I automatically set the Expiration Date of a caller?

A:  No. You need to do this manually. PowrUSER is a third party utility that makes this much easier.


Access
Q: Can I use my Access database with PowerBase?

A: No. You must convert it to a dBASE file first.


Date Fields
Q: I  seem to be having problems with Date fields.

A:  Send a detailed description of the problem to Russell Frey.


Memo Fields
Q: I  seem to be having problems with memo fields.

A: If you are able to use a memo field with a database outside of PowerBBS but just not with PowerBBS, send a detailed description of the problem to Russell Frey.


Tech Support
Tech Support and PowerBBS Discussion

Please remember to include your PowerBBS, PowerAccess and Windows version numbers when leaving a tech support question!! Thanks!

Fastest Response Time

Call the PowerBBS Support BBS directly at 516-822-7396  or 516-822-7568 using PowerAccess. Peruse the FAQ file on-line to be sure you have the latest version. Download a mail packet and read the mail. Very often you will find the answer in the FAQ or the existing mail on the Support BBS. This is clearly the fastest method of getting an answer to your questions.

If you do not see the answer in the FAQ or in the mail on-line, leave a tech support message to the proper person (usually James Carr) in the correct forum. If you are unsure of what forum to use, use the Config/Installation forum. You will notice that there is not PowerAccess forum. This is because you can break down PowerAccess questions the same way you can break down PowerBBS questions. So please use the correct forum.

Mail properly addressed in the proper forum will be answered within two business days.

Fast Response Time

Send Internet mail to James_Carr@powerbbs.win.net. Because we have an  UUCP account, we only send/receive Internet mail once per day. This means there might be a delay of 3-4 days to get a response. Use Internet mail only for less pressing questions. However, please call the Support BBS  from time to time to keep up on the latest news.

CompuServe

We maintain a forum on CompuServe. Use Go PBBS to reach this forum. Mail in this forum is not read as frequently as the Support BBS. However, you will find that other sysops are there to help you. We maintain this forum primarily for our overseas customers.

PowerBBS Internet Mailing List

to subscribe to this list, send an Internet message to majordomo@lists.win.net. In the body of the message put subscribe powerbbs-list. To unsubscribe from the list, send a message to majordomo@lists.win.net. In the body of the message put unsubscribe powerbbs-list.

To post messages to the mailing list, send it to powerbbs-list@lists.win.net. The List Server will automatically send your message to everyone on the list, including you.

comp.bbs.misc

Since PowerBBS does not yet have its own newsgroup, many PowerBBS  sysops hang out in this newsgroup. Please watch this newsgroup for a Call for Votes for the formation of comp.bbs.powerbbs.

Inside PowerBBS newsletter

James Carr, Head of PowerBBS Tech Support, publishes his own newsletter independent of PowerBBS  itself. It is published nine times per year at a rate of $24/year plus one free issue for 10 issues total. For a free sample issue, send your name and address to James_Carr@ladiesroom.com. Use this address for newsletter inquiries only. Each 8-12 page printed issue is jam packed with  PowerBBS tips, tricks, traps, gossip, reviews, and late breaking news.

Subscription rates overseas are $34/year. No free issues are sent overseas due to the high rate of postage.

You can order your subscription on-line by calling James Carr's BBS, Her Bedroom Window, at 301-474-2404 (14.4)or 301-474-0146 (28.8) . You can place your order online.


Latest FAQ
Where to download the latest FAQ

On the PowerBBS Support BBS:  516-822-7396 and 516-822-7568 (28800).

http://www.powwwerworkgroup.com

FTP PowerBBS.IC.Net

FTP ftp.lifesoft.com

GO PBBS on Compuserve

Her Bedroom Window BBS 301-474-2404 and 301-474-0146 (28800) or PA/Net to herbedroom.com (go to Information from the Main menu)


Bug Reports
How to report a Bug

When you do come across a problem, fill out the following form and e-mail it to Russell_Frey@powerbbs.win.net or Russell Frey on the support BBS.  DO NOT expect a response UNLESS we need your assistance in tracking a bug.  We will take your bug report and append it to our list of things to check out.

If you are reporting a bug with a GPF, please also include a WINSPECTOR report Log (please only WINSPECTOR). You can download WinSpector from the Support BBS.

If you are leaving a normal technical question to James Carr, please be sure to specify what version of PowerBBS you are running.

Bug Report

Sysop Name PowerBBS is registered to:

Your Name on the Support BBS:

Internet Address:

Program Related To (ie: PowerBBS,PowerAccess,BBSCOM2.DLL,etc):

Date/Time Stamp on Related File:

Version: (Such as v4.1 EEP Release 1):

Computer Type:

Number of Nodes you are running (including LOCAL):

Brief and Concise explanation of the question or problem that you are experiencing:

How you tried to solve the problem:

Can you duplicate the problem?

How many times has it happened?

Related Error Message, if any.  Must include information EXACTLY as it appears: (IE: GPF in POWRBBS.EXE @ ####:####).


PGContest
Q: Where can I get ideas for PowerGenerator screens?

Need ideas for PowerGenerator Screens?

Look for the entries from the PowerGenerator Screen Contest on the Support BBS, CompuServe (go pbbs), Showcase Systems (pbbslist.wri) or the link from http://www.powwwerworkgroup.com

PowerGenerator Screen Contest - 1996

Sponsored by

James Carr

in association with

Chris Bieri Shareware

MT Software

Ed Watson (PowerZone)

Dave Culbertson (JukeBox)

Alan Bland (QBlox)

Darrell Russell (Icon 95)

PLEASE REMEMBER these vendors when making your next shareware purchase! They made the effort to support this contest, so please make the effort to support them in return. Thanks!

Disclaimer: This independent contest was neither sponsored nor endorsed by PowerBBS Computing or Brad Friedman, the author of PowerGenerator. PowerBBS is ©1996 by Russell Frey. PowerGenerator is ©1996 by Brad Friedman.

Why have a screen contest?

The goal of this contest was to promote the sharing of ideas among sysops using PowerBBS and PowerGenerator. At the time of the contest, July 1996, there were very few PowerGenerator screens for sysops to download. I wanted to change all that by sponsoring a contest. It started out small, but grew much larger than I anticipated. I asked other vendors of they would like to offer prizes. As you can see, several other vendors joined me in promoting the contest.

Who judged the screens?

All screens were judged by me, James Carr, with assistance of my wife and co-sysop, Marci, better known as Sweetcheeks. Here are the rules I sent out to sysops.

Any PGen screen can be submitted, even PowerBase screens, HELLO screens and Security screens! You don't actually have to be using the screen. You can make it just for the contest. The screens will be judged as follows.

Most Creative - This category is mostly visual. I'm looking for clever uses of PowerGenerator to create a visually appealing screen. Graphics created by outside programs will not help you. You are welcome to use small graphics here and there, but if you use too many, you will lose points. If you don't use any graphics, you have a better chance of winning. Icons don't count as

graphics. It's up to you if the screen actually does anything. If you just want to use PowerGenerator to create a fire engine, that's  fine.

Most Useful - This category is a combination of things, but mostly involves suitability to task. For example, anybody can use the built- in menu command to display bulletins. What I'm interested in is a clever way of presenting the same information to the caller via a PowerGenerator screen (or set of screens). What I'm looking for is a screen that really makes good use

of the power of PowerGenerator. The JukeBox set of screens by Dave Culbertson come to mind as an excellent example.

Best Overalll- This is kind of an open category. If you think you've got a unique looking screen, enter it. What may be an old idea for you might be a new idea for me or other sysops. If you've taken an old idea and spruced it up, submit that screen. I'll know the winner when I see it. I'll fire it up and say, "Wow! Hey, hon, take a look at this one!"

Who were the winners?

It was not easy picking winners among all the great screens! I awarded nine prizes and listed several other entries as "Honorable Mentions." Be sure to read the WINNER.WRI file in each winner's archive for my comments on that screen.

Best Overall

------------------

ZZBCOM.ZIP

Arthur Curnew

Buck's County OnLine Mall

215 428-9336

ZZCOMMO.ZIP (menup)

Charlie Andrews

The Commo Bunker

919-257-5551

ZZGFXOL.ZIP

David Robinson

Grafix On-Line

517-694-865

Most Creative

--------------------

ZZANIMTD.ZIP (LORDP)

Bob Sordahl

Puget Sound CONNECT

(206) 828-4298

ZZMERLIN.ZIP (srwarp)

Luc Patry   (Co-SysOp of Le BBS Du Plateau)

Le BBS du Plateau

(418)548-5172

ZZNEB.ZIP

Ernie Hundt

Mid-West BBS

(402) 585-4482

Most Useful

-----------------

ZZPWRCN.ZIP

Greg Nelson

Power Connections Online

(816)241-8442

ZZPWRUSR.ZIP

Jerry Floyd

Alaska's Power BBS

###

ZZLPM2.ZIP

Doug Rogers

Lexington Power and Magic

606-273-6611


Callers Via Internet
Q: How can I accept callers via Internet?

This is really quite easy. You need a full-time connection to the Internet with a static IP address (one that does not change). PPP and SLIP work fine. This involves setting up a winsock TCP/IP stack. Your Internet provider can help you with this. Once you have your winsock loaded, simply set up a node with the Connection Type as PowerAccess/Network (See Config, Modem Setup). The caller enters your IP address in the appropriate field of the phone book entry for your BBS and dials as usual. That's it.

PowerAccess/Network nodes count against your node license count.